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Friendly, professional. Service tech , Eric, was straight forward, professional, kind. Clearly gave me straight forward repair estimate on the spot. Later Glen came for a clean out. Also very nice. Will be returning Tuesday to repair electrical issues with sewage pump. I’m most impressed with the company’s professionalism and friendly personalities of their technicians. Although the job isn’t complete, I’m confident it will be a thorough job.
Helen Merasco
Eric from Drainworks was extremely knowledgeable and professional. He explained everything that was going on to me as he worked and provided accurate and timely quotes on what needed to be done to repair our issues. I would definitely recommend Drainworks and especially Eric to others.Edit 11/30: We had a small issue with our shower last night and Eric came over this morning to take a look and make adjustments as needed. Great service! Thanks again.
Jennifer Butler
Eric was great. He went over my options in detail, he was respectful of my property, he was efficient and I appreciated the communication.
Laurelann Moss
By far the best company I have used for my septic system. They had a technician come out asap and Glen did an amazing job on site. Highly recommend!
Backwoodsballer
Very Responsive and professional! Answered all my questions in regard to an ongoing septic smell. We walked through a few causes, and when Jeremy saw something that he hadn't seen very often, he had no problem calling a colleague to talk the situation out with them. Great quick service. Would highly Recommend! Looking forward to continuing to do business with this company.
Anna Tardif
We thought we had a simple water leak in the basement - but as our plumber, Eric, kept investigating - it turned out to be a 3 foot crack in the Cast Iron Pipe that ran up the Dining Room wall to the upstairs bathroom. It continued on with much more extensive repairs needed.All through the experience, Eric showed us exactly what was happening - worked, in my mind, as overly hard as he could to make the repairs as minimally evasive as possible - and made sure we were kept informed every step of the way. He even dug into the discards at the end of the day to recover as many usable tiles to the upstairs bathroom to make repairs as simple as they could be under the circumstance. We took photos of everything - and the work Eric did was remarkable. I would use him again for any plumbing needs.Much of the 100 year-old pipes that were affected had clearly reached the end of their life and had to be replaced. Eric's work was fast / clean / solid and thorough - especially as he worked late into the evening on the last night to make sure we were not without full bathroom functionality for the weekend. At one point, Drainworks had to send another plumber, Devin, to assist. He too seemed incredibly professional and thorough.Our repairs to the walls have not happened yet - but as Eric's work was so clean - it has not proved a distraction.The initial quote seemed incredibly reasonable for what was initially intended when it was just a simple leak in the basement - so I can only speculate that the final amount for everything that ended up needing to be done - was also reasonable. And as I had said - everything was explained along the way and Eric kept us informed as each new issue arose - so nothing came as a surprise by the end of the work.
Leon Joosen
I had my septic pumped and Glenn who.was the technician was super friendly and very knowledgeable about how a septic system works, I really appreciated the mini lesson he taught me. I will definitely be using this company's services again! Thanks again Glenn!
Debra DeFurio
Jeremy my service tech is a very polite knowledgeable young man.He came on time for appointment and assessed the problem and told me what he could do to fix it. He gave me a quote and helped me apply for financial help with this project. That helped me out a lot on my senior budget.From start to finish the work was completed in a timely manner and all questions were answered to my satisfaction. I am very happy with the results. Thsnk you Jeremy for all you did.
Dee Barrera
Drainworks performed a septic tank cleaning at my home. The photos they provided of the as built location and the empty tank after cleaning where nice to see. Reasonably priced and a job well done.
Brett Too many Hobbies
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Local Reviews

Drainworks Plumbing & Septic Rated 5.0 out of 5 stars based on 35 customer reviews

Excellent service




Review of Drainworks Plumbing & Septic

HebronCT06248 41.68-72.415
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
0-star rating
Price
5-star rating
Convenience

Great service




Review of Drainworks Plumbing & Septic

Jeremy was prompt and courteous and did the job quickly and professionally 👍🏻

MontvilleCT06370 41.4775-72.2125
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
3-star rating
Price
5-star rating
Convenience

Very rapid and great service . Jeremy was outstanding!




Review of Drainworks Plumbing & Septic

We had a very difficult drain blockage. Jeremy worked for several hours without a break to help identify and fix the problem. He and Glen were excellent.

SpragueCT06330 41.6425-72.0725
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
4-star rating
Price
5-star rating
Convenience

Dishwasher problem




Review of Drainworks Plumbing & Septic

Jeremy showed up on time. Diagnosed the issue gave me all the options. He was extremely helpful and friendly as well as knowledgeable

Rocky HillCT06067 41.6625-72.6975
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience

Great service!




Review of Drainworks Plumbing & Septic

Jeremy was knowledgable and efficient. Nice fellow.

MiddletownCT06457 41.55-72.65
5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
3-star rating
Price
4-star rating
Convenience
Mike B.

Mike B.

Install new code compliant drain field

Near Seagraves Rd, Coventry, CT 06238
Justin B.

Justin B.

Soil testing and Percolation test with Local health department to determine design criteria for a replacement Septic System

Near Middletown Rd, Colchester, CT 06415
Eric P.

Eric P.

Repaired drain leak in the crawl space.

Near Knowlton Hill Rd, Ashford, CT 06278
Jeremy S.

Jeremy S.

Plumbing repair and clogged bathroom sink

Near Brimfield Rd, Wethersfield, CT 06109
Eric P.

Eric P.

Replaced the kitchen sink customer supplied, replaced the pop up for the 2nd floor bathroom, and removed the old back flow preventer off the water meter and installed a ball valve.

Near Michelle Ln, Mansfield, CT 06250
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